Privacy Policy

At Sport School Manager (SSM), accessible from https://www.sportsschoolmanager.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SSM and how we use it.

Sport School Manager is a business name of the Malezan Family Trust (ABN 51 883 753 492), operated by its trustee, Malezan Pty Ltd (ACN 651 575 567) (referred to as "we", "us", or "our").

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Contact Data: When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, telephone number, and mobile phone number. This applies to all profile types managed within the platform, including students, parents or guardians, leads, and members.
• Support Data: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• Usage Data: We collect information about how you use our platform, including interaction with features and tools.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and platform
• Improve, personalize, and expand our website and platform
• Understand and analyze how you use our website and platform
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

3. Log Files

SSM follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Marketing & Promotional Communications

We may contact you via email or mobile phone (including SMS/text messages) to provide you with information about our products, services, promotions, events, or platform updates. This applies to all profile types registered within the platform or managed by a school using our platform, including but not limited to:

• Students
• Parents or guardians
• Leads and prospective members
• Members
• Staff and instructors

By providing your email address or mobile phone number when registering, entering a free trial, or being added as a profile in our platform, you consent to receiving such communications from us or on behalf of the school or organisation you are associated with.

You may opt out of receiving promotional communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email we send
• Replying STOP to any SMS message
• Contacting us directly at info@sportsschoolmanager.com

Please note that opting out of promotional communications does not affect our ability to send you transactional or service-related messages (e.g., enrolment confirmations, payment receipts, document signing requests, or account security alerts).

6. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

7. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.